Customer Support Specialist – with English

Aplica pentru acest loc de munca

Pentru a aplica, te rugam sa trimiti un e-mail la adresa:

jobscluj@yardi.com

Informatii despre companie

Companie:
Yardi Romania
Email:
jobscluj@yardi.com
Adresa:
Blvd. 21 Decembrie 1989, nr. 77, etaj 3.
Numar de telefon:
0264595091

Informatii despre locul de munca

Oras: 
Cluj-Napoca
Tip job: 
Full-time
Domenii: 
Limbă şi literatură
Limbi moderne aplicate
Ştiinţe ale comunicării

Descriere

We are looking for new members to join our Customer Service team for Property Shark, a brand of our parent company, Yardi Systems Inc. Property Shark is a website offering real estate professionals and home buyers in-depth information on any property in the U.S.

This position requires a mix of customer service activities and it represents a great opportunity for anyone with excellent English skills. If you also love helping people in a friendly yet professional manner, well, this might just be the job for you. As a member on our team, you will answer customer calls, which can range from trouble with printing to reports of bugs on our web site. Sometimes you will call users whose subscriptions are ending and offer them a renewal. Other times you will contact customers who have not subscribed and offer them a subscription.

Desired Skills and Experience:
• Excellent communication skills in written and spoken English;
• Good interaction skills;
• Assisting customers in a patient, friendly manner;
• Very good organizational skills and ability to work in a team;
• Problem solving and analytical skills.

It is considered an advantage:
• Previous call-center experience;
• Proficiency in Spanish.

Job description

The daily responsibilities consist of a combination of customer support and sales activities. Communication with customers is done mainly by phone. Additionally, the representative needs to communicate via email and live chat. The main workflow is connected to inbound and outbound calls.

The two main components of the job require a specific set of skills, and lead to different responsibilities, as follows:
• Offering live guidance for the products, ranging from assistance offered to new customers to more advanced assistance required by experienced users;
• Offering support for any browser-related issues, exporting and printing;
• Bug troubleshooting, reporting and follow-up;
• Handling customer complaints and feedback.

Currently available shift:
• 3:30 p.m. to 12 a.m., Monday to Friday

Salary is competitive with the market.

Benefits:
Friendly, professional and fun are just some of the words people use to describe the work-environment at Yardi. As a Yardi employee you are encouraged to share your ideas, overcome challenges as a team, and make the best products in the industry. To achieve this, we have created an environment that is relaxed and positive.
Yardi employees benefit from a private health insurance and services discounts, such as public transportation or parking subscription discounts.
Plus, you will get to work in one of the newest business centers in Cluj-Napoca, The Office.

Company details

For over 30 years, Yardi has been innovating and growing while remaining the leader in software development for the real estate sector. We employ over 5,000 people working in 35 offices throughout the world. Our office in Cluj is home to over 900 dedicated professionals working in diverse areas, from software development to data research and analysis, marketing and consulting.

Love your work. Stay focused. Grow.